At Eastern Union, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our banking services.

Information We Collect

We collect various types of information to provide you with personalized and efficient banking services:

Personal Information: Includes your name, address, social security number, date of birth, and contact details.

Financial Information: Includes account numbers, transaction history, credit information, and income details.

Online Activity: Includes data collected through cookies and similar technologies when you use our website or mobile app, such as IP addresses, browser type, and pages visited.

Communications: Includes information from emails, phone calls, and other communications with our customer service.

How We Use Your Information

We use the collected information for various purposes, including:

Providing Services: To manage your accounts, process transactions, and deliver banking services.

Improving Services: To enhance our products and services, understand customer needs, and conduct market research.

Security and Fraud Prevention: To protect against unauthorized access, detect and prevent fraud, and maintain the security of our systems.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Marketing: To send you promotional materials and information about new products and services, with your consent.

We may share your information in the following circumstances:

With Service Providers: We share information with trusted third-party service providers who assist us in operating our business and providing services to you.

With Affiliates: We may share information with our affiliates for internal business purposes and to provide you with additional products and services.

For Legal Reasons: We may disclose information to comply with legal obligations, respond to legal requests, and protect our rights and property.

With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

Data Security

We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: We use advanced encryption techniques to protect your data during transmission and storage.

Access Controls: We limit access to your personal information to authorized personnel only.

Monitoring: We continuously monitor our systems for potential vulnerabilities and threats.

Your Privacy Choices

You have choices regarding how your information is used and shared:

Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us directly.

Update Information: You can review and update your personal information by logging into your account or contacting our customer service.

Limit Sharing: You can request to limit the sharing of your information with affiliates and third parties for certain purposes.

Cookies and Online Tracking

Our website and mobile app use cookies and similar technologies to enhance your user experience. You can control cookies through your browser settings and opt-out of certain tracking by following the instructions provided in our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date